Shipping

All orders are shipped within 24 hours of ordering Mon - Fri. To be sure your order gets shipped the same day please order before 4pm AEDST. All items that are listed on our website are kept in stock, in the rare case that your order is not in stock we will contact you immediately to inform you of when we expect the item in stock. Within Australia postage is free for any orders over $50. Orders under $50 will attract a flat rate $7.50 charge. Items are sent either by Australia Post, Australian Air Express, Toll Priority or Couriers Please. This range of couriers allows us to reach all over Australia, including PO Boxes.

When your item is shipped you will be provided with a tracking number, also please note that a signature will be required for your parcel. This means you will need to sign for the items when it arrives. If you cannot be home to sign for the parcel you will have to collect it from your local post office. Please let us know if you do not wish for your items to be sent registered, this means the postman will leave it in your letterbox, if you choose this option The Cartridge Shop is not responsible for any damage or loss during delivery. In most cases customers receive their parcels next day, in some cases it can take longer then that, if you have not received your parcel within 5 days please contact us, before that you may use your tracking number to track your parcel by calling or using the website of the relevant courier. Australia Post by their tracking website www.auspottracking.com.au , Australian air express by their website www.aae.com.au or Toll Priority by www.tollpriority.com.au 

If you are desperate for your items, please let us know and we can arrange a priority courier to get your items to you by the next business day. The Cartridge Shop prefers Registered Post over Express Post even though it may delay your item arriving by a day both the customer and The Cartridge Shop know the item will arrive safely and securely, we can send your items by express post if you prefer. No matter what your needs are we are here to help. Call or e-mail us if you require any assistance at all.

Special Delivery Instructions - The Cartridge Shop will try our best to accomdate any special delivery instructions you require. However once it leaves us and is with the courier we can not gurantee that they will follow these instruction. Instructions specifing small dlivery times are extremely had to arrange, if you believe that you cannot be at home or at your office to receieve your parcel please consider a PO box or we can arrange to have a card left at your premisis and your package held at your local post officce. Feel free to contact us to discuss your specific delivery needs.

Packaging Recycling.

The Cartridge Shop strongly supports all recycling. With this in mind we can strip your cartridges of all additional cardboard packaging and recycle this cardboard for you. You cartridges will still be protected by the protective packaging from insde the box. If you would like to take us up on this option please insert "Recycle my packaging" in the comments section while you are going through the checkout process. Please think of the environment when you receive our packages and reuse or recycle any packaging materials.

Unknown/Access Denied - you may have entered the wrong consignment number. If not, contact us.

Manifest received - the parcel has been scanned at our delivery centre and is on the way to your local post office

Awaiting collection - delivery to your address has unsuccessfully been attempted and the parcel is awaiting collection at your local post office. You should have received a card from Australia Post notifying you of this. Make sure you take the consignment number and photo ID when you go to collect it.

Ready for delivery - delivery will be attempted within the next business day. If unsuccessful, Australia Post will leave a card in your letterbox and it will be carted to your nearest post office.

Delivered - the goods have been delivered to the nominated address or collected from the post office with ID.

Undeliverable - Australia Post are unable to deliver the parcel with the address details provided. Please contact us if this is the case.

Payments

We accept the following payment forms

Credit Cards Via St George Internet Payment Gateway - This is the fastest and most secure way to process your payment with us. Everything is processed by our bank and we never see or store your credit card details. Visa, Mastercard and American Express Accepted

Bank Deposit - Use this option if you would like to pay us either by transferring money from your bank to ours using phone or internet banking or if you'd like to go to any St George branch and deposit money directly into our account. When choosing this option it is very important the you use your surname as the description for payment so we can match your payment to your order and get it shipped as soon as possible. Please note that your order will not be shipped until funds have cleared into our account.

Cheque/Money Order - Please make Cheques or Money Orders out to The Cartridge Shop Pty Ltd and send to The Cartridge Shop Attn: Kristy 682a Pittwater Road Brookvale NSW 2100. Please note that your order will not be shipped until funds have cleared into our account.

Paypal - Credit Cards and Bank account transfer available through paypal. This option is not preferred by The Cartridge Shop.

Returns

As a general rule we do not accept returns on any items that have been opened. Please check with us before ordering that you are purchasing the right cartridge for your printer. Cartridges which were incorrectly ordered can be exchanged if unopened at the customers own freight expence.

If you experience any problems with installing or using your cartridges please call or e-mail us for help. Cartridges that are deemed to be faulty can be returned to us for a refund or replacement. Please contact us to get a Return Authorisation number before returning the cartridge to us. Cartridges which are deemed to be faulty will either be refunded or replaced. Cartridges which are not faulty will be returned to the customer at their expense.

We have an Australia Post Reply Paid number so you can return cartridges to us free of charge. In all cases please contact us so that we can help you with any problems that may arise. We have been in the business for more than 5 years and are well equipped to assist you with any problems.