Shipping

  Most orders are shipped within 24 hours of ordering Mon - Fri. To be sure your order gets shipped the same day please order before 3pm AEST. All items that are listed on our website are kept in stock, in the rare case that your order is not in stock we will contact you immediately to inform you of when we expect the item in stock. Within Australia postage is free for any orders over $55. Orders under $55 will attract a flat rate $7.70 charge. Items are sent either by Australia Post, Australian Air Express, Star Track Express, Fastway or Couriers Please. This range of couriers allows us to reach all over Australia, including PO Boxes.

Christmas Shipping Info.

There are most likely going to be delays in the postal system as we head into Christmas so order early. If you need your order by Christmas we suggest ordering no later than Tuesday December 18th. Deliveries may still get through for orders placed after this time but if it's urgent please ensure you call us or put a note on your order and we can see what we can do about getting it to you before the Christmas closure.

The Cartridge Shop's sales office will close 3pm Thursday December 20th, our warehouse closes 3pm Friday December 21st. We will process and send orders on the 21st up until 11am however they will most likely sit in the courier depot until Decemeber 27/28 or even January 2nd so once again please order early if you need anything during this time as a lot of couriers will not be working.  Everything will be back to normal on January 2nd. While we are closed we will be checking e-mails however please give us 24-48 hours to get back to you, we have little kiddies to spend time with as well :)

Please note that a signature will be required for your parcel. This means you will need to sign for the items when it arrives. If you cannot be home to sign for the parcel you will have to collect it from your local post office if sent by Australia Post, or the respective courier will leave a calling card, all you need to do is call the courier and arrange a suitable delivery time. Please let us know if you do not wish for your items to be sent registered, this means the courier will leave it in your letterbox or at your front door, if you choose this option The Cartridge Shop is not responsible for any damage or loss during delivery. In most cases customers receive their parcels next day, in some cases it can take longer then that, if you have not received your parcel within 5 days please contact us.

If you are desperate for your items, please let us know and we can arrange a priority courier to get your items to you by the next business day. The Cartridge Shop prefers Registered Post over Express Post even though it may delay your item arriving by a day both the customer and The Cartridge Shop know the item will arrive safely and securely, we can send your items by express post if you prefer. No matter what your needs are we are here to help. Call or e-mail us if you require any assistance at all.

Special Delivery Instructions - The Cartridge Shop will try our best to accomodate any special delivery instructions you require. However once it leaves us and is with the courier we can not guarantee that they will follow these instruction. Instructions specifing small delivery times are extremely hard to arrange, if you believe that you cannot be at home or at your office to receieve your parcel please consider a PO box or we can arrange to have a card left at your premisis and your package held at your local post officce or a calling card left from the courier. Feel free to contact us to discuss your specific delivery needs. Please do not use your work address if you do not have the owner/managers authority to do so.

Packaging Recycling.

The Cartridge Shop strongly supports all recycling. With this in mind we can strip your cartridges of all additional cardboard packaging and recycle this cardboard for you. You cartridges will still be protected by the protective packaging from insde the box. If you would like to take us up on this option please insert "Recycle my packaging" in the comments section while you are going through the checkout process. Please think of the environment when you receive our packages and reuse or recycle any packaging materials.

Explanation of Australia Post Tracking Descriptions

Not found - the parcel has left our store and is on the way to Australia Post. If this is the status more than 3 business days after receiving your dispatch email, please contact us.

Unknown/Access Denied - you may have entered the wrong consignment number. If not, contact us.

Manifest received - the parcel has been scanned at our delivery centre and is on the way to your local post office

Awaiting collection - delivery to your address has unsuccessfully been attempted and the parcel is awaiting collection at your local post office. You should have received a card from Australia Post notifying you of this. Make sure you take the consignment number and photo ID when you go to collect it.

Ready for delivery - delivery will be attempted within the next business day. If unsuccessful, Australia Post will leave a card in your letterbox and it will be carted to your nearest post office.

Delivered - the goods have been delivered to the nominated address or collected from the post office with ID.

Undeliverable - Australia Post are unable to deliver the parcel with the address details provided. Please contact us if this is the case.

Payments

We accept the following payment forms

Credit Cards Via St George Internet Payment Gateway - This is the fastest and most secure way to process your payment with us. Everything is processed by our bank and we never see or store your credit card details. Visa, Mastercard and American Express Accepted

Bank Deposit - Use this option if you would like to pay us either by transferring money from your bank to ours using phone or internet banking or if you'd like to go to any St George branch and deposit money directly into our account. When choosing this option it is very important the you use your order number as the description for payment so we can match your payment to your order and get it shipped as soon as possible. Please note that your order will not be shipped until funds have cleared into our account.

Returns

As a general rule we do not accept returns on any items that have been opened, are special order items or for "change of mind" reasons. Please check with us before ordering that you are purchasing the right cartridge for your printer if you are unsure. Cartridges which were incorrectly ordered can be exchanged if unopened at the customers own freight expence.

If you experience any problems with installing or using your cartridges please call or e-mail us for help. Cartridges that are deemed to be faulty can be returned to us for a refund or replacement. Please contact us to get a Return Authorisation number before returning the cartridge to us. Cartridges which are deemed to be faulty will be replaced. Cartridges which are not faulty will be returned to the customer at their expense.
In all cases please contact us so that we can help you with any problems that may arise. We have been in the business for more than 6 years and are well equipped to assist you with any problems.